Contacted Bahamasair who refused to cover cost of replacement. We took 7 flights in total on this holiday around the Bahamas and Bahamasair was easily the worst! Destroyed husbands bag that had been in excellent condition before and been fine on all our other flights around the Bahamas.
BAHAMAS OOLITE REVIEW FULL
Overall we spent 2 full days in airports unplanned which took valuable time off our vacation. It's unacceptable to be so careless with people's time, money and vacation/holiday time.
The staff at Orlando who overbooked us on a full flight should be fired. We were forced to purchase $1400 one way tickets on another carrier just to get to our other connections. So, after 1.5 hours of waiting for a customer service rep to try to bump other passengers, we were told we would not be departing that day. We were stuck and had connections that would be impacted if we didn't get to Florida that day. After our wonderful vacation in Nassau, we arrived to airport 2.5 hours early for our ticketed flights only to find out we were booked on a full flight and had to be on standby, with no other departing flights for that day. We were told it was no problem and given 4 new seats on a return for a day later to make up for the lost day at airport. We asked to rebook our return flight for a day later due to the loss of our day because of the severely delayed departure. The staff at the gate were rude and very unhelpful. There were little to no updates on flight status. We spent 10+ hours sitting waiting on a flight that never left Nassau to arrive in Orlando. Spent entire day on both ends of vacation fighting with Bahamasair staff about our fully paid, prebooked flight from Orlando to Nassau. ✅ Trip Verified | Absolutely ruined our vacation.
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